One of the biggest mistakes that can be made with centrally-managed patient recruitment programs is not effectively pre-screening potential patients. Sending patient referrals that have not been properly pre-screened is the fastest way to cause sites to become disinterested in a program. Additionally, sites may be spending time with patients who should have been pre-screened out, taking their time and focus away from patients who are protocol-eligible.
PatientCentra understands this challenge, and overcomes it to significantly reduce site screening burden and patient frustration by implementing an effective, efficient patient recruitment continuum. From geographically, demographically, and condition-based patient outreach, through engaging, informing and educating potential patients with study websites and collateral, we consider the patient and site experience every step of the way.
Our two-tiered pre-screening process begins with an easy-to-use, brief questionnaire to pre-qualify patients to progress to a more thorough call center screening. This two-tiered screening process makes it easy for patients (no need to go through an elongated call center screening if they don’t meet high-level criteria), sites (only receive high-quality, thoroughly pre-screened referrals), sponsors (maximizing value by saving time and money).
The end result is engaged, pre-screened, ‘appointment-ready’ patients to optimize the process, as well as the patient journey.